1. Information We Collect

We may collect the following types of information when you interact with our Services:

a. Personal Information
Information that identifies you as an individual, such as:

• Name
• Email address
• Contact details
• Company or organization name

b. Technical Information
Information collected automatically, including:

• IP address
• Browser type and version
• Operating system
• Device information
• Usage data and interaction with the Services

c. Odoo Data
When you use the Services with your Odoo system, we may access certain non-sensitive operational data from your Odoo instance, such as:

• ERP configurations
• Workflow data
• Analytics for optimization purposes

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, improve, and personalize the Services.
• To ensure the technical functionality and security of our platform.
• To communicate updates, offers, and support services.
• To analyze trends and usage patterns to enhance user experience.
• To comply with legal and regulatory requirements.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following cases:

a. Service Providers
With trusted third-party vendors who help us operate and improve the Services (e.g., hosting providers, analytics services).

b. Legal Obligations
When required to comply with legal obligations, enforce our terms of use, or protect our rights and property.

c. Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Retention

We retain your information only for as long as necessary to fulfill the purposes described in this policy or as required by law. Once data is no longer needed, we securely delete or anonymize it.

5. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the data we have collected about you.
• Rectification: Request corrections to your personal information.
• Deletion: Request deletion of your data, subject to legal and contractual limitations.
• Data Portability: Request your data in a portable format.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information and enhance your experience. You can control cookies through your browser settings, but disabling them may affect the functionality of the Services.

7. Security Measures

We implement industry-standard measures to protect your information from unauthorized access, alteration, or disclosure. These include:

• Encryption of sensitive data.
• Regular security audits.
• Access control measures.

8. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies.

9. International Users

If you access the Services from outside [Your Country], your information may be transferred to and processed in [Your Country], which may have different privacy laws than your jurisdiction.

10. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be effective upon posting to our website. Your continued use of the Services constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about these Terms or the Services, please contact us at:
Email: sales@bistasolutions.com
Phone: +1 (858) 401 2332
Address: Dallas Office: 1255 W 15th St, Suite 210, Plano, TX, 75075, USA.

By using Bista Odoo Copilot Services, you acknowledge that you have read and understood this Privacy Policy.